Cancellation & Refund Policy

ORDER CANCELLATIONS

We accept order cancellations made prior to the order being confirmed via an Order Confirmation e-mail sent.  Please be advised, that after the order confirmation e-mail has been sent, payment is due within 24 hours and the below Cancellation Policy takes effect.

 

CANCELLATION POLICY

16 Days or More Prior To Tour or Experience Start Date: No Cancellation Fee Levied; 100% of Order Amount Returned

15 days to 11 days Prior To Tour or Experience Start Date: 40% of Order Amount Reserved As Cancellation Fee; 60% of Order Amount Returned

10 days to 6 days Prior To Tour or Experience Start Date: 80%  of Order Amount Reserved As Cancellation Fee; 20% of Order Amount Returned

5 Days or Less Prior To Tour or Experience Start Date: 100% of Order Amount Reserved As Cancellation Fee; 0% of Order Amount Returned

 

Payments not made within 24 hours of Order Confirmation send date will be cancelled and participant space allotted will be released.

Order Cancellation requests should be made via e-mail with the title: Order Cancellation Request.  Please ensure the order number is included in the request.

E-mail Address: contact@nichomeconnect.com

 

ORDER REFUNDS:

Refunds on cancelled orders will be promptly processed according the the above order cancellation policy.

 

ORDER REVISION FEE
All revisions to a confirmed order will incur a 4000 JPY per person order revision fee.  This fee is non-refundable.